Software testing is a wicked problem* – we eat the test environment problems and puzzling defects first thing in the morning. Like this one I’m Puzzled and Bugged: An odd mouse click problem on Win7 We try to understand what problem the sponsor really want is to provide information on.
There is no definitive formulation of a wicked problem [ Wicked Problems | Mary Poppendieck ]. Wikipedia have another, the key message is: Wicked problems cannot be solved in a traditional linear fashion, because the problem definition evolves as new possible solutions are considered and/or implemented.
Testing at best have stopping heuristics, like running out of chocolate and other incentives. The results of testing is never passed/fail, it’s a finite sampling over an infinite space – complete coverage is a myth. And context is the most important factor in all testing activities. We learn as we test and explore the system.
So what better way to spend a morning than attending [ GOTO Aarhus 2012 | Problem-solving and Decision-making ]:
For those of us who struggle with complex problems for a living, unfortunately, don’t have time to keep up with the enormous amount of research in cognitive science that would help us be better thinkers.
*(Originally coined by Michael Osborne, SQNZ April 2002).
I’m an Official blogger for GOTO Aarhus 2012 – see also Testers are developers too – and the other way around
Re: Wicked Problems, you might like to know about this recent publication:
“Wicked Problems – Social Messes: Decision support Modelling with Morphological Analysis”. Springer, 2011.
You can see a description at:
http://www.springer.com/business+%26+management/technology+management/book/978-3-642-19652-2
Regards,
Tom Ritchey
SweMorph
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//Businesses often try to eliminate complexity, but that’s impossible and futile. Success will come only when you find complex solutions to complex problems.//
http://www.fastcoexist.com/1682062/turning-wicked-problems-into-wicked-opportunities?
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