Snitched off the intarwebs* an illustration of Pizza as a Service. Testing services can engage with the recipient in the same way, we usually refer to this as the engagement model. I have personally experienced all the variations:
- As a company I want deliveries, – don’t bother me with the rest
- As a company I want deliveries, a test plan and a test report
- As a company I want deliveries, test documents and I want to determine the tests
- As a company I want deliveries, documents and I want to test some myself
- As a company I want to do everything myself
*: Credit to the maker, where ever they are.