Go read Accelerate!

ACCELERATE – The Science of Lean Software and DevOps: Building and Scaling High Performing Technology Organizations

by NICOLE FORSGREN, JEZ HUMBLE, GENE KIM

The authors have “multiple examples of applying these practices within mainframe environments, traditional packaged software application delivery teams, and product teams“. It’s not just for business-to-consumer web-based organizations.

The book is a tour the force into software delivery performance – the research and statistics shows a clear correlation from DevOps and Lean principles to high achieving organisations. Every arrow on the below model is backed with research. Read the arrow clearly as “drives”, “improves” and “lead to”. E.g. Continuous Delivery leads to Less Burn out.

Saved you a click: https://itrevolution.com/book/accelerate/

A last thing to highlight: High performing organisations have lower manual work percentages in areas like: configuration management, testing, deployments and in the (ITIL) change approval process.

So – if you want to increase the boxes on the right, go do the stuff on the left.

Read the book and act on it.