Ten years ago I was in software testing, and we looked into test process improvement by the guidelines of the Test Maturity Model (of 1998). Sometimes we tried to add more process and structure, insisting that unit test was documented prior to integration test start or that the lead developers participated in the reviews of the test strategy (gosh). Often it happened that our quick wins was not in line with the “maturity” of the rest of the delivery organisation.
Here is the picture we sometimes drew to understand: If you have a wheel, that has to be round to deliver systems to the business, and each group is a cog. Then the best thing is for the cogs to be equal length. If the testing cog is too long / too “mature”, the wheel doesn’t run around, but bumps into testing. If a cog is too short, the wheel may run, but the next cog catch the drift of the previous one.
Sometimes it was truly, that testing picked up where the application teams had failed to integrate and communicate. We could spend weeks of snow-plowing with one integration defect stopping all progress, just to find yet another bridge to cross in the enterprise delivery landscape.
Sometimes management added metrics – like the number of testcases to pass pr. day (linear progress) or a real couch to have the project manager to sit on, until we found yet another problem to have resolved among the many teams. But pouring more process descriptions, more contract interpretations or rigor into the testing never fixed the real problem – that the cogs of the delivery wheel needed to grown across teams – not driven by the need from management to control testing (because testing picked up the tap in the end).
ISO 29119 may be a vocabulary and a guideline, and at best a body of knowledge. But the thing is that if organisations try to fix their delivery process by adding more rigor, ceremony and borrowed vocabulary the testing activities will yet again be the odd cog in the wheel. I don’t see any ISO standard for management, for leadership, for a standard development methodology or ISO standard for how to solve unknown problems. And testing is about finding the unknown and inform the stakeholders.
Learn the context – and provide information to the business within that frame.