[ Dachis Group | Nov 21, 2011 | Dave Gray ]
A service is at its core a relationship between server and served. Service is work performed in support of another. At every point of interaction, the measure of success is not a product but the satisfaction, delight or disappointment of the customer.
Se also Are you an outsourcing pro, or a global business pro
Complexity is a Matter of Perspective 
[…] When it smells fishy, there is something fishy going on Get ready to deliver services […]
LikeLike
[…] also Cost is no longer the differentiator, get ready to deliver services, Are you an outsourcing pro, or a global business pro? Share this:Like this:LikeBe the first to […]
LikeLike
[…] may again seem value-driven (on the here and now costs) that customers can “shop” services – but it’s not innovation, it’s packaging. As the shelf-life of the body of knowledge […]
LikeLike
[…] services is packaging, but important to understand moving on it the networked world. Get ready to deliver services – and view your competencies as such. Currently you work doing something (testing) within a domain […]
LikeLike
[…] or a bug, or a wicked hack. It is gone – there is no IT department anymore … Staffing and services will be transferred to the communications & knowledge department, but the hardcore business of […]
LikeLike